You may return or exchange your Kismet By Milka creation within 14 days of delivery in a new and unused state, in perfect condition, with all protective materials in place, tags and stickers attached to it. Piercings delivered in closed and hygienic plastic bags are not accepted for return after the bag has been opened. Kismet By Milka will not accept any returns if the product shows signs of being worn, used, and/or altered from its original condition in any way. Unfortunately we are not able to accept returns or exchanges when it comes to white gold or yellow gold since both are considered to be custom orders by Kismet By Milka. We also aren’t able to accept returns or exchanges for rings, since each ring is uniquely crafted according to your ring size.